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Returns

Refunds

Within hours:

If you ordered an item within 24 hours and would like a refund, we can help with cancelling the order for you as soon as we can. 

After 24 hours: 

After 24 hours, we will have to have you wait until the item has been delivered to you. If you are dissatisfied with your item please return your item back to the listed address. The item has to be in the same state as you received them in, i.e. in its original packaging and is lightly worn. There will be a processing delay of a few business days after your refund and a credit will automatically be applied to your original method of payment. In order to be eligible, we will require a receipt or any proof or purchase and your name and reason for refunding.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, return or exchange. If it took longer for your item(s) to arrive, please let us know. We will check our records first and depending on the situation, extend the time for you. 

Exchange

This means that the item you purchase doesn't fit or you do not like it. Although we are constantly trying to improve the quality/fit of our items, we understand that everyone has different quality standards and expectations. Unlike most stores, we will let you keep the item (faulty or not) if you want an exchange i.e. you will not need to send us back the item you purchased, saving you the time and the cost of shipping. We will be happy to offer you an exchange for an item of similar value or the item in the right size.

Returns

Make sure your item is in perfect quality and is in the same condition as you received it in. You will be responsible for sending the item back to the listed address. In order to be eligible, we will require a receipt or any proof or purchase, name and reason for return.

Under any circumstances, if you don't have any supporting evidence or a valid reason for a refund/return/exchange, we reserve the right to not grant you any of these services.

Exceptions

There are certain situations where partial refunds are granted. For example, you paid retail price for the item, but a discount code was offered during the time of your purchase (which you were unaware of initially). If that is the case, we may refund you the discount amount, given that you inform us about the code you missed out on.

 

Returns can be sent to the following address:

6935 McKinnon St

Vancouver, BC
V5S3G4